Betik Privacy Policy — Player Personal Data Protection

1 Introduction

Betik ("we", "Platform", "company") takes the responsibility of protecting user privacy seriously. This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of your personal information when you use the platform betik.pro and all related services.

By registering or using the betik platform, you confirm that you have read and understood this Privacy Policy. If you disagree with any part of this policy, please discontinue use of our platform and contact our support team to close your account.

This policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We are committed to ensuring your information is managed in a transparent, responsible, and secure manner at all times.

2 Data Collected

Betik collects various types of personal information depending on how you interact with our platform. The following are the main categories of data we collect:

2.1 Registration Information

• Full name as shown on your official identification document.
• Active email address and mobile phone number.
• Date of birth for age verification purposes.
• Current residential address.
• The username and password chosen during registration.

2.2 KYC Verification Information

• A copy of your MyKad, passport, or other valid identification document.
• Proof of address documents such as a recent utility bill or bank statement.
• Bank account or e-wallet details for payment processing purposes.
• A selfie or recent photo for identity verification purposes.

2.3 Platform Usage Data

• Records of gaming activity, wagering, and financial transactions.
• IP address, device type, operating system, and browser information.
• Login session times and durations.
• Your chosen preferences and account settings.

3 How We Use Your Data

The information we collect is used solely for the following purposes:

• Account management: Creating, verifying, and maintaining your player account on the betik platform.
• Transaction processing: Processing deposits, withdrawals, and all financial transactions accurately and securely.
• Identity verification: Conducting KYC checks as required by law and regulatory bodies.
• Customer support: Handling your inquiries, complaints, and support requests efficiently.
• Platform security: Detecting and preventing fraud, multi-account usage, money laundering, and other unlawful activities.
• Service improvement: Analyzing platform usage patterns to improve the overall user experience.
• Marketing communications: Sending promotional information, bonuses, and exclusive offers — only to players who have given consent to receive such communications.
• Legal compliance: Meeting legal, regulatory, and compliance obligations, including directives from relevant authorities.

Betik does not use your data for any purpose beyond those listed above without first obtaining your explicit consent.

4 Data Sharing

Betik takes a highly cautious approach to sharing player personal data. We do not sell or rent your data to any third party. However, in certain situations, we may need to share your information with:

4.1 Third-Party Service Providers

Betik works with trusted service providers to handle certain platform operations — including payment processing, identity verification, cloud services, and technical support. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.

4.2 Regulatory Bodies and Authorities

Where the law requires or where a valid directive is received from an authority — such as police, courts, or gaming licence regulators — betik is obligated to disclose relevant information. We will notify you of any such request to the extent permitted by law.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of company assets, players' personal data may be transferred as part of that transaction. You will be notified in advance should this occur.

5 Data Security

Betik implements multiple layers of technical and organisational security controls to protect your personal data from unauthorised access, loss, or misuse:

• Transit encryption: All data transmitted between your device and betik's servers is protected by TLS 1.3 protocol with AES-256 encryption.
• Storage encryption: Sensitive data stored in our databases is also encrypted using the latest industry standards.
• Role-based access control: Only authorized personnel with a legitimate business need can access player data, and every access is recorded in an audit log.
• Threat monitoring: Our security monitoring system operates around the clock to detect any unusual activity or intrusion attempts.
• Regular penetration testing: betik conducts regular security testing by independent security experts to identify and patch any system vulnerabilities.
• Data backup: Data is backed up regularly to a secure, separate location to ensure service continuity.

While we take all reasonable precautions, no security system can be guaranteed 100% safe. In the event of a data breach involving your information, we will notify you within 72 hours of the incident being detected, in line with our applicable notification obligations.

6 Cookies & Tracking Technologies

The betik platform uses cookies and similar tracking technologies to enhance your experience and maintain the security of your login session. The types of cookies we use are as follows:

6.1 Essential Cookies

These cookies are required for core platform functionality — such as maintaining your login session and remembering basic account preferences. Without them, the platform cannot function properly.

6.2 Performance & Analytics Cookies

We use anonymized analytics data to understand how players interact with the platform — including the most frequently visited pages, time spent, and navigation patterns. This information helps us improve the platform's design and functionality.

6.3 Preference Cookies

These cookies store your preferences such as interface language and display mode, so you do not need to reset them every time you log in.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the betik platform.

7 Your Privacy Rights

As a betik player, you have the following rights regarding your personal data under Malaysia's PDPA:

To exercise any of the above rights, you may submit a request through your account settings or by contacting the betik support team. We will process your request within 30 business days of receipt.

8 Data Retention Period

Betik retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable laws and regulations.

• Active account data: Retained for the duration your account remains active on the betik platform.
• KYC and transaction data: Retained for a minimum of 7 years after account closure, in line with anti-money laundering (AML) legal requirements.
• Support communication logs: Retained for 3 years for reference and dispute resolution purposes.
• Anonymous analytics data: May be retained for a longer period as it does not contain personally identifiable information.

Once the applicable retention period has ended, your data will be securely deleted or permanently anonymised from our systems.

9 Children's Data

The betik platform is strictly for adults aged 18 and above. We do not knowingly collect, store, or process any personal data from individuals under the age of 18.

If we discover that a child's personal data has been collected without our knowledge — whether through age misrepresentation or any other means — we will take immediate action to delete that data and close the associated account.

10 Privacy Policy Amendments

Betik reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. When material changes occur, we will:

• Updating the "Effective date" at the top of this page.
• Displaying in-platform notices to all registered players.
• Sending email notifications to the address registered in your account for significant changes.

Your continued use of the betik platform after any amendments are published will be considered your acceptance of the latest version of this Privacy Policy. We therefore encourage you to review this page periodically.

11 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal data, please contact betik's Privacy Officer via:

• Email: [email protected] (plain text only — please do not click; copy and paste into your email client)
• Live Chat: Via the live chat icon at the bottom right corner of the betik platform
• Support: Via the page FAQ for privacy-related frequently asked questions

We are committed to responding to all privacy inquiries within 5 business days. For more complex data rights requests, processing may take up to 30 business days.